We do not accept returns.
However, we understand most circumstances.
In rare cases, for example our designer sends a defective design, we will issue a refund upon inspections pictures from you to us.
This policy lasts 10 days after receiving the shoes. If 10 days have gone by since the arrival of your shoes, we cannot offer you a refund or exchange, ZERO exceptions.
To be eligible for a return, your shoes must be unused and in the same condition that you received them. They must also be in the original packaging.
Please do not send your purchase back to our designers/warehouse unless told to do so.
If there is an issue with your current or delivered order Contact Us right away.
As of right now, all sales are final (Unless defective/Sizing Error)
- Non Refundable
- No Exchanges
- No Returns
Each individual pair is handcrafted upon order.
Once production begins, we cannot process any cancellation request.
Customer has 24 hours after order is placed to cancel an order.
If there is a defect with the item when it arrives, please email us a photo at Hello@KickLabs.co
Our team will then determine whether or not to have it shipped back to us and make the adjustment for you.
Please Contact Customer Support If You Have Questions Or Concerns
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-4 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank statement again.
Then contact your credit card company/bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@KickLabs.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or message a rep through our live chat or send us an email.